Integrating IVR & Voice Into Your Insights Projects

Please login or become a Member to view this webinar.
Attendees will learn how IVR can be used as a dynamic tool to gain insights about their customer's experience and get the true voice of the customer. We will go over traditional research with IVR and how today we can integrate with your enterprise customers' call centers to bring a data rich solution to your clients. This approach will give you another component into the customer journey.