Mack is the former Marketing Research and Insights executive for Bank of America. He has over three decades of marketing research, analytics, and customer satisfaction management experience. He has led research for global marketing, consumer banking, investment banking and advertising strategy. Mack also was the customer experience executive for NationsBank in the Carolinas. Mack’s professional interests include: Consumer Psychology, Futurist Studies, Systems Thinking and Decision Risk Modeling. Mack has served as the chair of the Marketing Science Institute’s Advisory Council and is a 40-year member of the American Marketing Associations. He has his MBA and BA from the University of South Carolina in Columbia.