UX, CX + Insights = A unified voice of the customer
September 16-17, 2020
Much is happening at the intersection of UX, CX & Insights but there's not always enough understanding, coordination, or communication amongst the departments, practitioners or leadership to ensure a customer-centered mindset is driving key business decisions and organizational growth.
Giusy (Joo-Zee) is Chief Digital and Marketing Officer for Amway. In this role, she leads the company’s global digital and marketing organizations, and is responsible for designing and executing strategies to drive sustained growth across Amway’s portfolio of brands, such as Nutrilite and Artistry.
Dr. Ari Zelmanow – Panasonic
Ari is a modern-day, consumer-focused Sherlock Holmes uniquely qualified to separate the "signals" from the "noise".