The Quantitative Research Directory is a special advertising supplement to Alert!.

3Q GLOBAL, a Quick Test/Heakin Company

1061 E. Indiantown Rd., Ste. 300
Jupiter, FL 33477
Contact: Iris Blaine

FULL-SERVICE, DATA COLLECTION and FIELDWORK Agency providing creative research solutions and an outstanding level of quality. Our team has extensive experience in qualitative, quantitative, online and in-person research. We provide traditional, custom, interactive, affordable research. 3Q GLOBAL is the driving force behind any research study, providing unlimited resources and knowledge to ensure the success of each and every project.


Alan Newman Research

1025 Boulders Pkwy., Ste. 401
Richmond, VA 23225
Contact: Terry Brisbane

Full-service firm offering a top-rated, modern, professional facility for qualitative research studies and usability testing. Facility was completely reconstructed and remodeled in 2012. Housed in a suburban office building 10 minutes from downtown and 20 minutes from the airport. Viewing room comfortably seats 12-15. FocusVision equipped. Expert recruiting conducted in-house. Professional moderators available.



25 Taylor St.
San Francisco, CA 94102
Contact: Erick Pennington

Selected as one of the Best New Agencies of 2013 by the MRS, Antedote is a leading innovation and insight consultancy. We help our clients solve some of the world’s toughest innovation and insight challenges. We deliver insights and strategy that empowers them to make an impact. We harness leading edge technology to enable us to get to deeper insight, including our own online qualitative research platform.

AOC Marketing Research

10100 Park Cedar Dr., Ste. 100
Charlotte, NC 28210
Contact: Cathleen Christopher

Top three in the nation for Recruiting and Personnel according to Impulse Survey of Top Rated Focus Facilities 2014. Specialties include large quota taste tests, CLTs, focus groups and IDIs. Expanded in 2014; each of our four rooms are within a private suite and include a lounge, office, restroom, exterior entrance/exit and separate HVAC zones for clients and participants. Fully equipped, dedicated test kitchen.


Artafact LLC

43165 Sabercat Pl.
Fremont, CA 94539
Contact: Linda Stegeman

Artafact offers chat, phone and webcam online focus groups. Included are drawing tools for marking up images, ads and Web pages, remote website navigation, and polling. Artafact Diaries (bulletin boards) are asynchronous chat focus groups with advanced features supporting photos, video, polling, Web surveys and more. Real-time recruiting services.


AVC Research

304 Front St.
Belvidere, NJ 07823
Contact: Aileen English

MARKET RESEARCH VALIDATIONS. Validations are used to insure quality and act as a deterrent to invalid fieldwork. For over 10 years AVC Research has specialized in validations. We can tailor your project to your specific needs, large or small. We provide fast, efficient turnaround. Our reports have been used frequently for legal purposes. We also do product placement callbacks that are prompt and cost effective.


Axiom Research

6060 Primacy Pkwy., Ste. 401
Memphis, TN 38119
Contact: Carla Fray

Unsurpassed recruiting and high show rates. Modern, beautiful facility. Spacious and comfortable client areas. Oversized viewing areas. Exceptional client support. In upscale office district surrounded by city’s best hotels/restaurants. Closest facility to airport. Largest database in market. HIGHEST RATINGS IN MEMPHIS FOR RECRUITING, VALUE, FACILITY, FOOD SERVICE, LOCATION AND PERSONNEL!



1 International Plaza., Ste. 550
Philadelphia, PA 19113
Contact: Angela Wood

Babbletype transcription services come highly referred and are designed to reduce your costs, reduce turnaround and dramatically improve the quality of your reports. Don’t settle for memory or cryptic “notes.” We offer ultra-easy, standard all-inclusive pricing and have incredible volume discounts. We also handle language translation, teleconferencing and content analysis.


Baltimore Research

8320 Bellona Ave., Ste. 210
Baltimore, MD 21204
Contact: Heather Collins, PRC

54-year-old, full-service marketing research firm and focus facility. Our service quality is unparalleled and we are experienced across diverse industries. Facility features eight well-appointed focus suites, chic client lounges, test kitchen with observational viewing, private bathrooms in every suite and ample free parking. Full-time chef on staff for a superior culinary experience. Each suite is outfitted with the latest technology. Highly experienced recruiting team with acute attention to detail. Deeply profiled medical database.


Boston Field & Focus, Inc. dba Performance Plus

111 Speen St., Ste. 105
Framingham, MA 01701
Contact: Annette Garrepy

At Performance Plus we have been at the forefront of bringing new techniques, new methodologies, and new technologies to our clients for more than 40 years. For any type of data collection or management project, Performance Plus has the facilities, dedicated people and industry expertise to get the job done right.


Communications for Research, Inc.

61 East Highway 8
Steelville, MO 65565
Contact: Colson Steber

CFR delivers clients individualized research solutions. Our focus is on providing honest, dependable and knowledgeable service that builds sustainable business relationships. We are experienced in various methods of data collection, recruiting, tabulations, panel management, and many more specific research services. The CFR team, led by a dedicated project manager, brings a valuable asset to your business.


Complete Research Connection

2323 West Fifth Ave., Ste. 150
Columbus, OH 43204
Contact: Jenny Schlesinger

Complete Research Connection (CRC), an award winning, Impulse Top Rated, certified woman-owned business enterprise, is a Columbus-based qualitative research company offering five state-of-the-art focus group suites, quality recruiting, project management, research design consultation, questionnaire development, auditing, data collection and processing and report writing.


Concepts In Focus

1329 Kingsley Ave., Ste. A
Orange Park, FL 32073
Contact: Kathy Hayman

Think Jacksonville - a growing and diverse market. Concepts in Focus, northeast Florida’s premier focus group facility, top-rated by Impulse - designed with your needs in mind: personalized service, suburban atmosphere, attention to quality recruiting, two spacious suites, high-speed Internet, free digital recordings, FocusVision. We invite you to visit “Florida’s First Coast!”


Creative Consumer Research

3945 Greenbriar Dr.
Stafford, TX 77477
Contact: Patricia Pratt

Over 37 years experience in Houston. Five spacious focus group rooms with viewing capabilities. Two permanent mall locations. Seventy CATI telephones. Expertise in recruiting low incidence studies, consumer, business and medical groups, mock juries and music tests. Multilingual capabilities. Translators available.


Culturati Research & Consulting

12625 HIgh Bluff Dr., Ste. 218
San Diego, CA 92130
Contact: Marissa Romero-Martin

Culturati is committed to research and consultation that takes a deep dive into the transformation of the Total Market with a specialization in the most influential ethnic segment: the Hispanic population. Our tenured researchers are the backbone of our company, including eight fully bilingual/bicultural Hispanic moderators who are native Spanish speakers and also have extensive experience in General Market research.


Customer Lifecycle, LLC

319 N. Weber Rd., #360
Bolingbrook, IL 60490
Contact: Karin Ferenz

CLC is a global research consultancy that works with B2B/B2C companies to plan and conduct research to accurately identify and measure requirements for customer acquisition, satisfaction and loyalty, share of wallet growth and retention. We help organizations get better business results through improved integration of research findings into the day-to-day operations of the organization.


Engage In Depth

2510 Urbana Pike, Ste. 1
Ijamsville, MD 21754
Contact: Lisa Marshall

Engage is a premier market research firm specializing in nationwide recruiting for B2B, Medical Professionals/Patients and Consumers. Focus Groups, IDI’s Mock Trials, Political Issue Studies, Online Communities, Online Focus Groups, Bulletin Boards, Webex Interviews, Telephone Depths, Teleconference Groups, Home Usability, Ethnographies, Immersions, Shop-Alongs, Custom Hybrid Research Studies.



100 E. Grand Ave., Ste. 340
Des Moines, IA 50309
Contact: Deborah Stearns, PRC

For 37 years, Essman/Research has provided custom-designed qualitative research services. Our focus group facility offers tiered seating for 16+ observers, A/V digital recording, FocusVision, and instant messaging for moderator and observer communications. We offer in-house moderators, excellent recruiting and a professional and responsive staff.


Fieldwork Inc.

111 E. Wacker Dr., Ste. 220
Chicago, IL 60601
800 TO FIELD (800.863.4353)
Contact: Molly Lammers

Fieldwork has been a leader in world-class marketing research services and facilities for over 30 years. We have 16 premier facilities across the U.S., a multi-market project management team that covers the globe, and recruiting capabilities for any type of project in any location. We offer solutions and support for online research, ethnographic research, usability research, convention research and focus groups.


Focus Forward

950 West Valley Rd., Ste. 2700
Wayne, PA 19087
Contact: Liz Granahan

Nationwide Recruiting - Medical, B2B and Consumer. Recruiting for online boards/Web chats, phone interviews, in-person, ethnos, juries, and more. Transcription: English and translation, notes, fast turnaround, high volume, experts in every accent and topic. Coding: Verbatim coding with dedicated project management at a price that fits your budget.


Focus Market Research, Inc.

Two Meridian Crossings, Ste. 160
Minneapolis, MN 55423
Contact: Bob Yoerg

Focus Market Research can think through recruiting challenges and define issues and concerns to reach a successful conclusion with you. We are pro-active! We meticulously manage our database to insure high participation standards. Our environment and staff is friendly, hospitable and welcoming. Experience and caring are the tools that make your project a success! Qual/CLTs/Taste Tests/Online with excellent execution of specifications.


Focus Plus, Inc.

462 Seventh Ave., 18th Fl.
New York, NY 10018
Contact: Liz Markham

New facility in the heart of midtown with state-of-the-art A/V and Internet, large focus and client rooms, adaptable configurations available, 18th floor views. In-house recruiting for all qualitative studies, CLTs, mock juries, usability, etc. with consumers, B2B, C-level, financial, high-tech, medical professionals and patients, IT execs, trendsetters/early adopters, seniors, GLBT, luxury market, voters, ethnic groups. 25+ years in NYC!


GMI, a Lightspeed Research Company

3 Mountain View Rd., 3rd Fl.
Warren, NJ 07059
Contact: Kathy Miller

GMI empowers insights around the world and adds value at every stage of the research process. With millions of deeply profiled double opt-in panelists across 40 proprietary panels, real-time respondent sourcing and advanced sample balancing capabilities, GMI, a Lightspeed Research Company, offers a wide range of respondent access in a single, trusted partner.


Herron Associates, Inc.

Corporate Office
710 Executive Park Dr.
Greenwood, IN 46143
Contact: Sue McAdams

Indianapolis and Tampa locations. Emphasis on Recruitment, Qualitative, Quant/hybrid and Taste Tests. Oversized focus suites, large viewable CLT suites and test kitchens. Projects are managed using a team concept giving each project multiple minds with vast experience and creative out-of-box troubleshooting. Experienced National Project Management.


The Human Collective, Inc.

1401 S. Ocean Dr.
Fort Lauderdale, FL 33316
Contact: Tameka Linnell

You can have all the right answers to all the wrong questions if you ignore context. Understanding why people do what they do, make the choices they make, and behave a certain way is the key to unlocking the power of your brand and communications. The Human Collective, Inc. unlocks brand power through a bespoke multi-method approach: traditional, visual and mobile ethnography, social visual analytics, and documentary film.

9600 Escarpment Blvd., Ste. 745-254
Austin, TX 78749
Contact: Matt Thurston

We are a cloud-based insights community platform that centralizes your research and innovation efforts - surveys, OBB discussions, open innovation, and your own panel - all in one place. We’ll get you up and running in one day, not weeks. is a powerful tool built by researchers for researchers to streamline the management of your own community. Less labor, more insights, all at the speed of business.


3801 S Capital of TX Hwy., Ste. 200
Austin, TX 78704
Contact: Amelia Carry

Illuminas is a full-service, global consultancy dedicated to helping companies leverage market intelligence. Solutions are customized to enlighten clients’ unique strategies and empower them to make informed decisions, and Illuminas’ team of expert researchers utilize extensive quantitative and qualitative experience to recommend the most appropriate tools for client objectives.


Insight Evolution LLC

PO Box 708
Windermere, FL 34761
Contact: Thais Senger

Insight Evolution is a small, personalized market research company with a large global reach. We are a consumer and sensory research company, experienced in qualitative and quantitative research, from early product development through all marketing stages. Industries: Personal products, home care, food and beverage, pharmaceutical, services (hospitality, financial, telecommunication), etc. ENGLISH-PORTUGUESE-SPANISH


Issues and Answers Network, Inc.

5151 Bonney Rd. Ste. 100
Virginia Beach, VA 23462-4384
Contact: Carla Lindemann

Issues and Answers is a global marketing research company specializing in telephone data collection and all types of quantitative and qualitative research in the U.S. and internationally. We offer: 5 U.S.-based call centers, 400 CATI, focus groups, online, in-person, political polling, 4 on-staff moderators and international research alliance partnerships.


Just Qual+

245 N Tamiami Trail N., Ste. B
Venice, FL 34285
Contact: Eric Swatek

Just Qual+ conducts qualitative and quantitative studies across the healthcare spectrum of pharmaceuticals and medical devices. Our team is known for being creative and flexible while leveraging technology to make research more efficient and effective. Our expert team specializes in hybrid methodologies, combining various research tools to maximize conversations with healthcare professionals and consumers around the world.


L&E Research

5505 Creedmoor Rd., Ste. 200
Raleigh, NC 27612
Contact: Renee Wyckoff

L&E Research is Impulse Survey Top Rated & GreenBook Health Certified with offices in Raleigh, Tampa, Charlotte and St. Louis. Our clients know that they can expect impeccable service from project planning, through recruiting, and execution. Our professional team of market research consultants provides daily updates, and accurate, on-time recruiting. We have a database of over 100,000 active recruits updated daily.

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Lucas Market Research, LLC

4101 Rider Trail N, Ste. 100
Earth City, MO 63045
Contact: Suzanne Echelmeyer

Consistently rated by Impulse Surveys as One of the Best Facilities Worldwide and #1 in STL. Family Owned. Service Driven. Client Focused. 1000 sq. ft. multi-purpose space is the perfect venue for mock juries, CLTs. Facility-wide remodel includes 3 well-appointed/contemporary suites. Articulate respondents, 98% show rates, competitive pricing, 50+ years experience.


Market Inquiry

5825 Creek Rd.
Cincinnati, OH 45242
Contact: Lee Adams

Focus Group Facility, Marketing Research Recruiting Services (from our large current Business-to-Business, Medical, Pharmaceutical and Consumer databases), Home Use Product Testing/Product Placement, Mock Jury/General Opinion/Political Interviewing, Marketing Research Video Streaming Services.


Markette Research Inc.

One Fairchild Sq., Ste. 101
Clifton Park, NY 12065
Contact: Dawn Whalen

This brand new focus facility opened March 1, 2014 and is centrally located in a suburb of Albany, NY. Composed of 2 focus suites with seating for up to 14 and state-of-the-art video/audio equipment. We also offer a 1000 sq. ft. testing area for large group studies. On-site recruiting and a dedicated staff. In business since 1977. Located minutes off I-87, we are conveniently located between Albany, Schenectady, Troy and Saratoga.


Matousek & Associates

1270 Main St., 3rd Fl.
Green Bay, WI 54302
Contact: Stacy McCellan

Matousek & Associates specializes in providing a variety of research and consulting services across a spectrum of industries, including healthcare, universities, nonprofits, and manufacturing and product firms. We have been providing customized research solutions locally, statewide, and throughout the U.S. for over 30 years. Matousek & Associates also offers recruiting services in the Green Bay and Madison markets!


The Nashville Research Group, LLC

230 Great Circle Rd., Ste. 226
Nashville, TN 37206
Contact: John Kilpatrick

Since our founding in 1983, The Nashville Research Group has been dedicated to providing excellence in market research. Our facility is consistently rated one of the Top Facilities Worldwide by Impulse Survey. Conveniently located near the heart of Nashville, mention this ad and receive complimentary shuttle service to and from our facility.


New England Marketing Research

200 Connecticut Ave., 4th Fl.
Norwalk, CT 06854
Contact: Brian Barton

NEMR is celebrating its 17th consecutive year as one of the top rated Focus Group Facilities in the world. Located in the Stamford/Norwalk area in the heart of Fairfield County, Connecticut with easy access by all the major highways and Metro North from Grand Central Station.


Nichols Research, Inc.

44 Montgomery St., Ste. 1550
San Francisco, CA 94104
Contact: Paul Valdez

The ONLY independent marketing research company specializing in focus group recruiting in the San Francisco Bay Area. Mock juries, usability, video streaming, Tier 1 Internet, WiFi, transcription services, digital audio, consumer, technical, medical recruiting. Five facilities throughout Northern and Central California: San Francisco, San Jose-Sunnyvale/Silicon Valley, Concord, Fremont and Fresno.


Observation Baltimore

5520 Research Park Dr.
Baltimore, MD 21228
Contact: Peter Scanlon

Observation Baltimore is the premier focus group facility in Maryland. The gorgeous facility offers focus group suites as well as precise recruiting of consumers, physicians, health care professionals, and business professionals. Observation Baltimore is conveniently located just 10 minutes from the BWI Airport and AMTRAK, as well as downtown Baltimore.


Olson Research Group, Inc.

1020 Stony Hill Rd., Ste. #300
Yardley, PA 19067
Contact: Paul Allen

Olson Research Group has been supporting the life sciences sector for nearly two decades by providing both qualitative and quantitative market research services and harnessing the latest technological offerings. What drives our deliverables is our proprietary database of HEALTHCARE PROFESSIONALS, PAYERS and PATIENTS from all corners of the healthcare space.


Opinions, LTD.

33 River St. 
Chagrin Falls, OH 44022    
Contact: Mark Kikel

Opinions, LTD offers complete data collection services from coast to coast with 25 strategic locations. Quantitative Services: Mall Intercepts, In-Home Use Tests, Field Management, In-Store Intercepts, Bilingual Interviewing, Central Location Tests and CATI/Telephone Surveys. Qualitative Services: Focus Groups, Ethnographies, IDI’s, and nationwide recruitment. The Opinions LTD team will work hard for you!


Q & A Focus Suites

925 Ygnacio Valley Rd. Ste 200
Walnut Creek, CA 94596
Contact: Tom Mabe

Q & A Focus Suites offers Top-Rated facilities. Two are located in the San Francisco Bay Area. Walnut Creek is in the heart of East Bay suburbia and Novato (Marin County) anchors the North Bay. Our Kansas City facility offers a Midwest option and GREAT barbecue! Luxurious suites. Knowledgeable and attentive staff. Accurate recruiting with responsive participants. It all adds up to a superior qualitative experience.


Recruit and Field Inc

54 Sunnyside Blvd., Ste. I
Plainview, NY 11803
Contact: Josh Dyszel / Kristin Ameruoso

Top quality recruitment and project management to clients across the country and internationally. From Focus Groups to Online Communities and Ethnographies to Webex Interviews... we’ve got the individuals you need, delivered exactly how you need them. Our database spans the domestic and our services are available nationwide.


Roda Market Research, Inc.

261 Old York Rd., Ste. 404
Jenkintown, PA 19046
Contact: Adele Roda

Qualitative company specializing in medical marketing research. We encompass the nation and all medical professionals. Call us for a bid.

Schwartz Research & Consulting, Inc.

5027 W. Laurel St.
Tampa, FL 33607
Contact: Randall Carson

A full service marketing research
consultancy offering custom qualitative and quantitative services. Housed in our World Class Facility, minutes from Tampa Airport. Our facility boasts 3 focus suites, video streaming, digital/DVD/CD recording and streaming, bi-lingual staff, on-site call center, bilingual in-house moderators.

Shifrin-Hayworth, Inc.

26400 Lahser Rd., Ste. 430
Southfield, MI 48033
Contact: Arlene Speiser

Experienced focus group facility. One focus group room (soon two) with large viewing room and client office. Friendly and well trained staff. High-speed Internet throughout the suite. Interviewing and recruiting of consumers and professionals. FocusVision facility. Our database and professional recruiters allow us to recruit to your specifications.


Shugoll Research

7475 Wisconsin Ave., Ste. 200
Bethesda, MD 20814
301.656.0310 x601
Contact: Angela Lorinchak

Shugoll Research is the premier qualitative research facility in the DC metro area. We are committed to providing our clients the highest quality recruiting, a beautiful high-tech facility with all-digital audio and video recording, and staff who are dedicated to anticipating your needs and going beyond meeting your expectations. Our facilities are located on the Metro line. Ideal for urban and suburban projects.


Smith Research, Inc.

710 Estate Dr.
Deerfield, IL 60015
Contact: Nancy Smith

During our more than 45 years of experience in recruiting qualified respondents, we’ve mastered the art. We understand our clients’ objectives as well as the many circumstances that can arise in the course of meeting those objectives. Our staff is adept not only at identifying qualified respondents but also in determining when something is wrong with someone who says all the right things. Three Chicagoland locations.


Survey Analytics

823 Delta Ave., Ste. F
Cincinnati, OH 45226
Contact: Gina Yeagley

Survey Analytics is an enterprise grade research platform that provides companies with powerful cross-compatible tools to collect feedback. Survey Analytics can collect and quantify data in real time on a global scale from multiple channels. We specialize in the kind of “listening systems” that are geared toward deployment across all channels including Web, email, mobile, social media, custom panels and communities.

Survey Center Focus

153 W. Ohio, 4th Fl.
Chicago, IL 60654
Contact: Susan Stanicek

Survey Center Focus, 35 years strong, is located in a modern loft space steps from Michigan Avenue. Our new focus group suites incorporate a sophisticated, warm and welcoming feel for clients and respondents. Experienced and professional project managers and recruiting staff to ensure qualified, engaged and articulate respondents, nationally and internationally.


Tape To Type

2423 North Racine Ave., Unit 1
Chicago, IL 60614
Contact: Karen Obert

Tape to Type is a team of U.S. transcriptionists who specialize in market research. 100% of the transcripts we produce are provided for the qualitative research professional. That is what we do and we do it well - with over 15 years’ experience. We make your project our project and you’ll have your own manager who will work with you to ensure your transcripts are delivered on time according to your specifications.


Telepoll Market Research

180 Lesmill Rd.
Toronto, ON M3B 2T5
416.977.0608 x222
Contact: Christine Schmakies

Telepoll Market Research is a boutique, data collection firm specializing in telephone market research since 1990. Our surveys assist organizations manage product and service offerings, markets, marketing campaigns and consumer perceptions. Telepoll delivers insight by applying proven and proprietary telephone data collection methods, crafted over 20 years in the trenches.

Three States Interviewing Service

1270 Dixie Lynn Dr.
Southaven, MS 38671
Contact: Wanda Shelton

Our expertise covers recruiting for focus groups, mock trials, one on ones, farmers and business studies. We do taste test and product testing. We also do in-store/on-site assignments. We can do store audits and mystery shops.


Trotta Associates

13160 Mindanao Way, Ste. 100
Marina del Rey, CA 90292
Contact: Diane Trotta

Top rated, convenient and spacious. Experienced with fresh ideas. We deliver what you need. Come to Marina del Rey (10 minutes from LAX) or Irvine (45 minutes south of LAX in Orange County), CA. We can provide diverse populations from trendy Santa Monica to Beverly Hills and Beach Cities and inner city ethnic populations. We’re sticklers for quality control and field management. FocusVision. First Choice Facilities.


Unimrkt Research Private Limited

Building #556, Phase 5
Udyog Vihar
Gurgaon, Haryana 122016
Contact: Kanishk Sheel

Unimrkt Research is a global data collection and market research outsourcing firm with an effective back-end office in India for your worldwide operations and assurance on data quality, security and confidentiality. A global data collection operation consisting of both CATI and online capabilities, specializing in business and consumer research, supported by our extensive CATI facility in New Delhi, India office.

Various Views Research, Inc.

11353 Reed Hartman Hwy., Ste. 101
Cincinnati, OH 45241
Contact: Kevin Vaselakes

Full service data collection company providing marketing research services from our headquarters on the north side of Cincinnati. Methodologies: Recruiting/facilitation of focus groups, IDIs, CLTs, HUTs, ethnography studies, panels, intercept interviewing, and quantitative customer satisfaction/tracking studies via telephone. Ad hoc: Consultation/study design, project management, screener/questionnaire design, moderating, videostreaming.

Vital Findings

10557 Jefferson Blvd, Ste. E
Culver City, CA 90232
Contact: Jason Kramer

At Vital Findings, we believe that good, innovative market research should be judged by the actual impact it has on product development, marketing, and business strategy. Our mission is to elevate the market research profession beyond just delivering reports and PowerPoint bullets, using the tools of design, marketing science, and innovative research consulting to allow researchers to actually enable business action.


Wilkins Research Services, LLC (WRS)

1730 Gunbarrel Rd.
Chattanooga, TN 37421
Contact: Lisa Wilkins

As a market research company that has been in the business since 1971, we understand the need of gathering opinions for companies that desire a true connection with their customers. We offer a wide range of services including: Focus Groups, Telephone Surveys, On-Line Surveys, Recruiting Services, On-site & one-on-one surveys, and a host of other services.